Our Services
Comprehensive healthcare navigation for every stage of your journey
Three Pillars of Healthcare Navigation
We assist with the many aspects of healthcare navigation, from finding care to managing insurance to coordinating between providers.
Care
Find the right providers, facilities, and treatment
Are you overwhelmed with how time consuming and confusing it is to find a treatment, doctor, or hospital? We can connect you to the experts in the field. Be it the best rated hospital or the skilled nursing or assisted living facility with the best reputation, we will help you find the best solutions for your situation. Liaising with your medical team and your insurance, we will narrow the choices and assist you in making an informed decision. We also provide advocacy at every stage so you feel supported when critical decisions need to be made.
Coverage
Medical bill review, insurance claims, and appeals
Are you having a hard time determining what your insurance policy actually covers? There are separate in-network and out-of-network deductibles, additional co-pays and confusing out-of-pocket maximums. We review your insurance policy, contact your potential providers and determine the details so you don’t have to. We ensure your doctor and facility is in-network with your insurance and if not, what your insurance will cover. We help you file out-of-network medical claims for reimbursement and file grievances and appeals if your care is denied by insurance. We have helped many people reduce their medical bills by holding their insurance companies accountable. We navigate the insurance landscape with you and advocate for the coverage and reimbursement you deserve.
Coordination
Seamless communication between all parties
Does trying to coordinate care between your primary care doctors, specialists, and family members cause you stress? We communicate with your care team and your family and confirm your insurance coverage. We make sure all of your doctors share the same medical records and know the most recent test or lab result. We know you have family members who care and we keep them informed of the most recent information. As case managers and care coordinators, we make the calls and do the paperwork for you and your family. Informed and shared decision making is always the goal and we work diligently with you and your family to achieve the best outcomes. As your advocates, we help navigate the moving pieces across providers, plans, and family communication.
Who We Help
We work with individuals, families, and businesses across the Bay Area and nationwide.
Aging Parents & Adult Children
Managing care transitions, finding assisted living, coordinating between providers and family members.
Complex Healthcare Needs
Navigating ongoing treatment plans, specialty medications, insurance approvals, and specialist coordination.
Mental Health Coordination
Finding the right providers, treatment programs, and support services for mental health needs. We coordinate between therapists, psychiatrists, insurance, and family.
Employers & HR Departments
Offering confidential healthcare navigation as an employee benefit to reduce presenteeism and absenteeism and improve wellbeing.
Remote, Out-of-State & International Clients
You do not need to be local. We help clients across the country and internationally navigate their healthcare challenges.
Anyone Looking for Peace of Mind
Whether you need help understanding your options or simply want the confidence that someone experienced is in your corner, we are here for you.
Ready to get started?
Book a complimentary 15-minute consultation. We will listen to your situation and explain how we can help.
Book a Complimentary ConsultationEmployer Sponsored Services
Healthcare navigation as an employee benefit
The Challenge
Is managing a business while juggling your employee's healthcare questions and grievances straining your time and energy? Healthcare complexity creates stress for both employers and their teams.
Our Solution
We handle billing and claim inquiries and resolution. We find the best-quality treatment that is in-network so your employees can get healthy and get back to work. Employees receive confidential access to our advocates, helping reduce the rates of presenteeism and absenteeism in the workplace.